Show all / Hide all

Human Resources and Administration

Working with other departments, Human Resources (HR) key functions is to hunt for talent, recruit and screen job applicants; help select qualified applicants; plan and present appropriate orientation, training, and development for each employee; administer employee benefit programs; and maintain employee records, while helping employees plan their career paths and access education and training resources.  

HR staff members also guide the management in developing and implementing performance management strategy, including the carrying out of performance appraisals of employees and in determining compensation levels for various jobs. HR also assists with employee separations resulting from resignation, lay-offs, retirement, or discharge. The department is also responsible for company procurement, corporate communications and the administrative function.

To work in this department, a job seeker needs the following qualifications:
University degree in social sciences from a recognized university
At least 3 years experience in a busy HR department
Postgraduate diploma in HR is an advantage

Business Development and Marketing

The primary responsibility for this function is identifying prospective customers and what their needs are, as well as planning the promotion and distribution of ICEA products. This includes developing agent and broker relationships as well as developing business partnerships.

Marketing also seeks to improve ICEA’s competitive position by gathering information about our business environment, including data about our competitors; assessing our sales performance in the marketplace; and assisting in the development of competitive profitable insurance and financial products.

To qualify to be in this line, you need the following qualifications:
University degree in a business related field from a recognized university
At least 2 years experience in business development at a reputable insurance company
At least 2 credits in CII would be an advantage

Underwriting

If an insurer accepts too many improperly assessed risks at premium rates that are not adequate for the true risks, an insurer will pay more in claims than it can afford, and may end up being insolvent, hence the need for an underwriter. The ICEA Underwriter performs the following processes:

Assessing and classifying the degree of risk represented by a proposed insured or group with respect to a specific insurance product;
Making a decision to accept by charging commensurate premiums or decline that risk altogether;
Supporting brokers and intermediaries to acquire and service various clientele;
Policy issuance and management.

The qualifications for an underwriter include:
University degree in a business related field from a recognized university
At least 2 years underwriting experience with a reputable insurance company
At least 2 CII credits would be an advantage

Reinsurance

Reinsurance refers to one insurance company ceding to another insurance company certain of issued insurance policies.  Risk refers to the possibility of financial loss.

Reinsurance is therefore, insurance for an insurer.  The reinsurer agrees to pay part of the claims of the first insurer in exchange for a reinsurance premium.

To work in Reinsurance section, a candidate needs to have the following
University degree in a business related field from a recognized university
At least 2 years experience in reinsurance at a reputable insurance company
At least 2 CII credits would be an advantage

Claims Administration

ICEA has a legal and an ethical obligation to pay all eligible claims promptly and to deny liability for all others. Claims administration is the process of investigating, analyzing and evaluating each submitted claim, deciding whether or not the claim is eligible, informing the person who submitted the claim of the decision, and settling genuine claims according to the terms of the policy.

To work in this department, a candidate needs the following qualifications:
University degree from a recognized university
At least 2 years experience at a reputable insurance company
At least 2 CII credits would be an advantage

Customer Service

ICEA has many customers, including policyowners, insureds, beneficiaries, marketing/sales distributors, brokers, banks and other stakeholders.  Maintaining positive relationships with all its customers is essential.  Customer service refers to the broad range of activities that ICEA’s staff perform to keep customers satisfied so they can be retained and speak positively about it to potential customers. 

ICEA offers customer service both to individuals and corporate clients. Because customer service staff members typically have direct contact with customers, these employees often can provide feedback to other areas of the company about customer needs, wants, and problems, thereby assisting in the design of products and processes that better meet the needs of customers.

To join this department, you should have the following qualifications:
University degree from a recognized university
At least 2 years experience at a busy customer service office
A distinct passion to serve customer and resolve their issues

Actuarial

Actuarial is the functional area composed of experts in financial risk management and the mathematics and modeling of insurance, annuities, and financial instruments. Among other activities, members of an insurer’s actuarial staff:
Use statistics to predict the rates of illness, injury, disability, and death among insureds.
Calculate premium rates for insurance products and determining the possible profitability.
Determine legal reserve for possible claims and liabilities.
Conduct research on trends in mortality and morbidity rates, policy lapses, policy loans, company expenses, and interest rates.

ICEA uses actuarial information to develop assumptions used in pricing new products and in selecting risks, as well as also may be involve developing new products and making reinsurance decisions.

To qualify to serve in this section, a candidate should have the following qualifications:
University degree in Actuarial Science or Mathematics (Statistics); minimum of upper 2nd class
At least 1 year’s experience in actuarial or mathematical modeling work

Accounting and Finance

Accounting functions include collecting, recording, summarizing, and reporting data about ICEA’s financial condition. Such financial information is used throughout ICEA to make decisions, measure financial performance, and oversight on audits and budgets, satisfying internal and regulatory financial reporting requirements.

Finance functions manages cash as it flows through the company, and includes setting up bank accounts, managing collections of premium payments, disbursing policy proceeds and investing the premiums.
   
To qualify, a candidate needs to have the following qualifications:
University degree in Accounting or Economics from a recognized university
At least 2 years experience in accounting, preferably  from an insurance environment
At least CPA II qualification or equivalent

Legal Affairs and Recoveries

The Legal section handles all legal matters for the company and offers advice when claims are disputed. This section also supervises external lawyers in any litigation involving ICEA. They also develop or review policy forms, agency contracts, business contracts, and other legal documents used by the company.


To work in this section, a job seeker needs the following qualifications:
A university degree in Law from a recognized university
Post graduate diploma in Legal Education from the Kenya School of Law
At least 1 years experience in legal work at a busy law office or legal department

Information and Communications Technology

Working with other departments, Information Communications Technology (ICT) develops and maintains ICEA’s information systems and oversees information management throughout the company. ICT also collects, manipulates, and disseminates information.

Information management responsibilities include operational support, and maintain proprietary and other systems, creating IT-based products administration, maintaining records and providing information to customers as well as developing efficient and progressive technologies needed to meet the ever-changing needs of our stakeholders.

To work in this department, a candidate needs the following qualifications:
University degree in an IT related field from a recognized university
At least 1 years experience in a busy IT environment
Microsoft certification would be an advantage

Risk Management and Compliance

Risk can be good. Without risk, there would be no reward. The purpose of risk management is not to eliminate risk, but to understand it so that you can take advantage of the upside and minimize the downside. This requires clarity on what risks you are prepared to take, how much, and that you have processes in place to manage these risks.  The Risk Management and Compliance function engages in a continuous, forward looking process that seeks to address issues that could endanger achievement of critical business objectives. In addition it is responsible for ensuring that ICEA and its subsidiaries adheres to all applicable laws and regulations in Kenya and in the countries in which it operates.

To work in this department, a candidate needs the following minimum qualifications:
University degree in a business related or legal field from a recognized university
At least 2 years experience in risk and compliance work
Professional Risk Management certification or CISA certification would be an advantage